9vgo Privacy Policy

1 Introduction and Purpose

9vgo operates a reliable and secure platform for online gaming users in Bangladesh. We believe that your personal privacy is a fundamental right. The main purpose of this Privacy Policy is to clearly inform you about what types of information we collect, why we collect it, how that information is used, and what steps we take to protect your information.

9vgo always uses SSL encryption technology to keep all your data secure. During transactions, logins, and communications on our platform, your information is transmitted in a fully encrypted state. We do not sell or rent your personal information to third parties.

2 What Types of Information We Collect

2.1 Registration and Identity Information

When you open an account at 9vgo, the following information is collected:

• Full name and date of birth (for age verification — only for users aged 21 and above)
• Mobile number and email address
• Payment method details (bKash, Nagad, or Rocket account number)
• Username and password (stored in encrypted form)

2.2 Usage Information

Information that is automatically collected while using the platform:

• IP address and device type
• Browser and operating system information
• Time spent on the platform and pages visited
• Gaming activity and transaction history
• Information obtained from cookies and similar tracking technologies

2.3 Financial Transaction Information

During deposits and withdrawals, we store information related to the transaction amount, time, method, and status. However, no complete bank account or card details are stored on our servers.

3 Purpose of Using Information

9vgo uses the collected information for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To smoothly manage the gaming experience, bonuses, and VIP benefits.
• Transaction Processing: To complete deposit and withdrawal processes through bKash, Nagad, and Rocket.
• Customer Support: To resolve issues through 24/7 live chat support.
• Fraud Prevention: To detect unusual activity and protect your account.
• Legal Compliance: To meet applicable legal obligations.
• Communication: To send important updates, promotions, and service-related notifications.
• Responsible Gaming: To monitor user activity in order to prevent excessive gaming.

4 Data Retention and Security

4.1 Data Retention Period

Your personal information is retained while your account is active and, after account closure, for a defined period as required by law. Transaction records may be retained for an extended period for financial audit purposes.

4.2 Security Measures

9vgo has implemented the following technical measures to protect your information:

• Use of 256-bit SSL/TLS encryption technology
• Password storage using hashing and salting methods
• Two-Factor Authentication system
• Regular security audits and vulnerability testing
• Restricted staff access — only authorized personnel can view the necessary information
• Firewall and Intrusion Detection System (IDS)

4.3 Steps in the Event of a Data Breach

In the event of a data breach, 9vgo will notify affected users as quickly as possible and take immediate action to bring the situation under control.

5 Sharing Information with Third Parties

9vgo does not generally share your personal information with third parties. However, information may be shared in the following limited circumstances:

5.1 Payment Service Providers

The minimum information required to complete transactions through bKash, Nagad, and Rocket is shared with the relevant payment service provider.

5.2 Technology Partners

Gaming software and technology providers may receive limited technical information to keep their services running. Strict confidentiality agreements are in place with these partners.

5.3 Legal Obligations

If 9vgo is required to disclose information due to a court order, government directive, or legal requirement, it will attempt to notify the user in advance as much as possible.

6 Cookie Policy

Cookies are used on the 9vgo website to improve your browsing experience. Cookies are small text files stored in your browser.

6.1 Types of Cookies We Use

• Essential Cookies: To maintain login sessions and ensure security.
• Functional Cookies: To remember your language preferences and other settings.
• Analytical Cookies: To understand platform usage patterns (anonymous data).

6.2 Cookie Controls

You can delete cookies or stop accepting new cookies through your browser settings. However, disabling essential cookies may affect some functionality of the platform.

7 Your Rights

As a user of the 9vgo platform, you have the following rights:

7.1 Right to Access Information

You may request to view the information we hold about you at any time. Upon contacting the support team, the information will be provided within a set timeframe.

7.2 Right to Correct Information

You have the right to request a correction if any of your information is incorrect or incomplete. This change can be made through account settings or via support.

7.3 Right to Delete Information

You may request deletion of your personal information when closing your account. However, some information may need to be retained for a specific period due to legal or regulatory obligations.

7.4 Right to Opt Out of Marketing Communications

If you wish to stop receiving promotional emails or messages, you may inform the support team at any time.